ITIL Foundation

ITIL Foundation

ITIL V3 is a service management framework which provides good practices and guidelines to deliver IT service of high quality. It is a library of process and procedures which support business to achieve high financial quality and high value to the customers in the form of best managed services. It is a collection of 5 publications consisting of best practices in IT service management

ITIL Foundation Overview

ITIL V3 is a service management framework which provides good practices and guidelines to deliver IT service of high quality. It is a library of process and procedures which support business to achieve high financial quality and high value to the customers in the form of best managed servicesIt is a collection of 5 publications consisting of best practices in IT service management

Course Outline

ITIL V3 course introduces the

• Key concepts of each ITIL® function, process and lifecycle stage.
• Vital processes and functions within the Service Lifecycle
• Business value of implementing each process in an organization
• Practical guidance for applying ITIL® to everyday IT situations
• Objectives and basic concepts related to each process
• Activities and roles involved in each process
• Relationship of each process to other processes
• Strategies to balance IT resources
• Terminology, techniques and practical approaches
• Important principles for improving IT operations
• How to align IT with business, control costs, and improve IT service quality