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ITIL Foundation

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ITIL V3 is a service management framework which provides good practices and guidelines to deliver IT service of high quality. It is a library of process and procedures which support business to achieve high financial quality and high value to the customers in the form of best managed services

It is a collection of 5 publications consisting of best practices in IT service management

ITIL V3 is a service management framework which provides good practices and guidelines to deliver IT service of high quality. It is a library of process and procedures which support business to achieve high financial quality and high value to the customers in the form of best managed services

It is a collection of 5 publications consisting of best practices in IT service management

ITIL V3 course introduces the

  • Key concepts of each ITIL® function, process and lifecycle stage.
  • Vital processes and functions within the Service Lifecycle
  • Business value of implementing each process in an organization
  • Practical guidance for applying ITIL® to everyday IT situations
  • Objectives and basic concepts related to each process
  • Activities and roles involved in each process
  • Relationship of each process to other processes
  • Strategies to balance IT resources
  • Terminology, techniques and practical approaches
  • Important principles for improving IT operations
  • How to align IT with business, control costs, and improve IT service quality
  • Sound understanding of how IT Operation are executed in the IT industry
  • Understanding of important concepts like change, release and deployment, availability and capacity management
  • Understanding of how issues, problem and service request  are resolved within the IT operation
  • Understanding of IT operations concepts like Job cards, roaster and activity handover
  • Understanding of different aspect and key concept of service design.
  • Understanding the life cycle of how improvements are executed in IT industry
  • Tips on how to answer interview question associated with IT operation lifecycle
  • IT Managers
  • IT Staff and process owners
  • IT Developers
  • Project and Business Managers directly involved in IT
  • Implementing & operating IT services in-house or for external customers
  • Application development/maintenance
  • IT Consultants
  • Quality Assurance Professionals
  • IT Auditors
  • IT Service Management Professionals
  • Any member of an IT organization in delivery of IT services.
  • Fresher’s looking for opportunity in IT Service Management

There is no pre-requisites for ITIL Foundation training course.

Following is information on Accredited ITIL foundation certification exam.

  • Exam Duration: 75 Minutes
  • Exam Format: Multiple Choices
  • Number of Question: 40 Questions
  • Exam Pass Mark: 26 out of 40 (65%)
  • Level of Qualification: Foundation
  • Electronic Devices Permitted: No
  • Open Book: No

ITIL Foundation

ITIL V3 is a service management framework which provides good practices and guidelines to deliver IT service of high quality. It is a library of process and procedures which support business to achieve high financial quality and high value to the customers in the form of best managed services. It is a collection of 5 publications consisting of best practices in IT service management

ITIL Foundation Overview

ITIL V3 is a service management framework which provides good practices and guidelines to deliver IT service of high quality. It is a library of process and procedures which support business to achieve high financial quality and high value to the customers in the form of best managed servicesIt is a collection of 5 publications consisting of best practices in IT service management

Course Outline

ITIL V3 course introduces the

  • Key concepts of each ITIL® function, process and lifecycle stage.
  • Vital processes and functions within the Service Lifecycle
  • Business value of implementing each process in an organization
  • Practical guidance for applying ITIL® to everyday IT situations
  • Objectives and basic concepts related to each process
  • Activities and roles involved in each process
  • Relationship of each process to other processes
  • Strategies to balance IT resources
  • Terminology, techniques and practical approaches
  • Important principles for improving IT operations
  • How to align IT with business, control costs, and improve IT service quality

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