ITIL Intermediate Service Strategy

Overview

The ITIL Intermediate Service Strategy Certificate is a free-standing qualification but is also part of the ITIL Intermediate Services Strategy lifecycle stream, and one of the modules that leads to the ITIL Intermediate Service Strategy Expert Certificate in IT Service Management.

The purpose of this training module and the associated exam and certificate is, respectively, to impart, test, and validate the knowledge on industry practices in service management and strategy as documented in the ITIL Service Strategy publication.

Course Outline

1. Introduction to service strategy
   1. Full understanding of service strategy terms and core concepts.
      • The purpose, goals and objectives of service strategy
      • The scope of service strategy
      • The value to the business
      • The context of service strategy in relation to all other lifecycle stages.
2. Service strategy principles
   1. The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.
      • The ability to decide on a service strategy
      • How to utilize the four P’s of service strategy
      • How to define services, create value and leverage the combined use of utility and warranty
      • How to use service economics and sourcing strategies when meeting business outcomes.
3. Service strategy processes
   1. The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.
      • The management level concepts for the five service strategy processes and how they flow and integrate with the lifecycle
      • The purpose, scope and objectives of each service strategy process and how they link to value for the business.
4. Governance
   1. The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.
      • The ability to analyse IT governance and use it to set strategy by leveraging governance frameworks, bodies.
5. Organizing for service strategy
   1. The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.
      • The ability to create an organizational design using the relevant development and departmental methods.
6. Technology considerations
   1. The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.
      • Understand the relevance and opportunities for service automation and the importance and application of technology interfaces across the lifecycle.
7. Implementing service strategy
   1. The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.
      • Develop implementation strategies that follow a lifecycle approach (e.g. design, transition,operation and improvement, programmes).
8. Challenges, critical success factors and risks
   1. The knowledge, interpretation and analysis of service strategy principles, techniques and relationships and their application for creation of effective service strategies.
      • The ability to provide insight and guidance for strategic challenges, risks and critical success factors.

Who Should Attend

Chief information officers (CIOs)
• Chief technology officers (CTOs)
• Managers
• Supervisory staff
• Team leaders
• Service designers
• IT architects
• IT planners
• IT consultants
• IT audit managers
• IT security managers

ITIL Foundation https://www.info-savvy.com/product/itil-foundation/

ITIL Intermediate Continual Service Improvement https://www.info-savvy.com/product/itil-intermediate-continual-service-improvement/